Effective Date: June 21, 2024**
At Zoody.in, we strive to ensure your satisfaction with every purchase. If you receive a defective product, we offer an exchange under the following conditions:
**1. Exchange Policy**
- **Defective Products**: We only provide exchanges for products that are defective upon receipt.
- **Conditions for Exchange**:
- **Timing**: Exchange requests must be made within 2 days of delivery.
- **Unboxing Video**: A video documenting the unboxing process from the beginning is mandatory to validate the condition of the product upon arrival.
- **Shipping and Packing**: The customer is responsible for shipping and packing the product securely to our address provided below.
- **Inspection**: Upon receiving the returned product, we will inspect it to verify the defect.
- **Exchange Process**: If the product is confirmed to be defective, we will provide a replacement of the same item. If the same item is not available, we will offer a suitable replacement of similar value.
**2. How to Request an Exchange**
To request an exchange for a defective product, please follow these steps:
- Contact our customer care team at [help@zoody.in](mailto:help@zoody.in) within 2 days of receiving your order.
- Provide your order number, details of the defect, and attach the mandatory unboxing video.
- Our customer care team will guide you through the next steps for shipping the product back to us.
**3. Contact Us**
If you have any questions about our Return and Refund Policy or need assistance with an exchange, please contact us at:
- **Email**: [help@zoody.in](mailto:help@zoody.in)
- **Phone & WhatsApp**: +91 96872 90091
- **Address**: Zoody.in, Naroda GIDC, Naroda, Ahmedabad 382330, India
**4. Disclaimer**
Please note the following:
- We do not offer refunds for change of mind or buyer's remorse.
- Products must be returned in their original packaging with all accessories included.
- Zoody.in reserves the right to reject any exchange request that does not meet the above criteria or if the defect is not verified upon inspection.
Thank you for choosing Zoody.in. We appreciate your understanding and cooperation regarding our Return and Refund Policy.
---
This Return and Refund Policy outlines the specific conditions under which Zoody.in accepts exchanges for defective products, ensuring clarity and transparency for customers.